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Clearing goods through Customs in Tanzania was a lengthy and costly process. Systems were fragmented, documents had to be manually exchanged across a variety of organizations and agencies, and there was a general lack of coordination between regulatory agencies. “It was not easy to know who was accountable… […]

In order to efficiently clear goods from Dar es Salaam Port in Tanzania, the shipper (Importer or cargo owner needs to submit the following documents (as a minimum) to the Clearing and Forwarding Agent: Commercial Invoice Packing List Certificate of Origin Phytosanitary certificate Certificate of Conformity Other… […]

As a shipper, what does it look like to deliver on stellar customer service? Your buyers are looking for undamaged, on-time, seamless orders. But you are only able to control a portion of this. Somewhere along the way, a truck driver, warehouse worker, or dispatcher is involved in delivering on your customer service… […]